The Architecture of Acceleration
A minimalist analysis of ServiceNow’s reimagined partner strategy driving AI agent innovation.
A Clearer Path to Partnership
The redesigned Build Program introduces a four-tier framework with performance-based progression, removing barriers to entry.
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High-Value Customer Growth
Customers with annual revenue of $20 million or more experienced significant growth.
AI Adoption Surge
Net new Annual Contract Value (ACV) for the Now Assist AI platform more than doubled year-over-year.
Key Program Enhancements
How does the new tier structure benefit partners?
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How does the streamlined fee structure impact partners?
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What is the strategic role of the ServiceNow Store?
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The Central Orchestration Layer
ServiceNow positions itself as a neutral platform orchestrating 80+ billion annual workflows, integrating with any hyperscaler, software provider, or large language model.
Vertical Specialization
Partners develop industry-specific AI agents, expanding the platform’s addressable market beyond ServiceNow’s internal capacity.
Workflow Automation
Unprecedented visibility into automation patterns allows partners to build and optimize workflows at an enterprise scale.
Customer Outcome Alignment
Performance-based rewards ensure that partner success is directly tied to measurable customer value and satisfaction.
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